Frequently Asked Questions
Everything you need to know about TopCalls. Can't find an answer? Reach out to our team.
Product
What is TopCalls?
TopCalls is an AI-powered voice calling platform that helps sales teams qualify leads, book appointments, and follow up with prospects automatically. Our AI agents make and receive calls on your behalf, so your team can focus on closing deals.
How many languages does TopCalls support?
TopCalls supports 29+ languages with native-sounding accents, including English, Spanish, French, German, Portuguese, Arabic, Hindi, Mandarin, and many more.
Can I integrate TopCalls with my CRM?
Yes. TopCalls integrates with Salesforce, HubSpot, Pipedrive, Close, and many other CRMs. We also support Zapier for connecting with 5,000+ tools.
How quickly can I set up TopCalls?
Most teams are up and running within 15 minutes. You can use our pre-built call workflows or customize your own scripts. No technical knowledge required.
How does TopCalls handle data security?
TopCalls runs on secure, encrypted infrastructure hosted in US and EU data centers. All data is encrypted in transit and at rest. We support opt-out management, call recording consent flows, and time-zone calling restrictions.
What kind of results can I expect?
Our customers typically see 3-10x more calls per day, 40% faster lead response times, and significant improvements in qualification accuracy. Results vary based on your industry and use case.
Can I customize the AI voice?
Yes. You can choose from our library of professional AI voices or create a custom voice clone that matches your brand. Voice cloning is available on Pro and Enterprise plans.
Billing & Account
Do you offer a free trial?
Yes, we offer a 14-day free trial on Starter and Pro plans. No credit card required. You can cancel at any time during the trial period and you won't be charged.
Can I cancel my subscription?
You can cancel your subscription at any time from your account settings. Your access continues until the end of your current billing period.
Where can I find my invoices?
You can find all your invoices in your account settings under the Billing section.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex) and PayPal. Enterprise customers can pay via invoice.
Can I upgrade or downgrade my plan?
Yes, you can change your plan at any time from your account settings. Upgrades take effect immediately, and downgrades take effect at the start of your next billing period.
Do you offer discounts for non-profits?
Yes, we offer a 50% discount for registered non-profit organizations. Please contact us to learn more and verify your non-profit status.