What is STIR/SHAKEN?
Last verified · by Topcalls Team
Definition
STIR/SHAKEN is a framework to authenticate caller identities and prevent spoofing in voice calls.
What it is
STIR/SHAKEN is a set of standards designed to fight fraudulent calls by verifying the identity of the caller. It works by using digital certificates to ensure that the call information has not been changed and that the source is trustworthy. This verification process helps reduce instances of caller ID spoofing, where scammers disguise their identity by displaying a fake phone number.
In AI voice calling and outbound sales, making sure calls are real is important. By using STIR/SHAKEN, companies can build trust with their customers since they know the calls they receive are genuine. Topcalls integrates STIR/SHAKEN within its platform, giving businesses authenticated calls at $0.35/min, offering a secure and reliable communication solution.
Frequently asked questions
- How is STIR/SHAKEN calculated?
- STIR/SHAKEN is not calculated but implemented as a framework that uses digital certificates to verify the legitimacy of a call's origin.
- What is a good STIR/SHAKEN value?
- There isn't a numerical value for STIR/SHAKEN. It's a set of protocols ensuring the authenticity of calls and reducing spoofing.
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